How to Get the Survey Participation You Need

As business coach Tony Robbins says, “The quality of your life is determined by the quality of your questions.” Suppose you want to know what your customers think about your product or services or wish to improve employee satisfaction and retention. In that case, you should ask the right questions…

Pride For Us All: More Than Just a DEI Initiative

Sogolytics · Pride for Us All: More Than Just a DEI Initiative | Sogolytics BlogCast Pride Month in June is an annual celebration of the LGBTQ+ community, their rights, and their contributions to society. It is a time when individuals and organizations come together to show support, advocate for equality,…

Tech Companies: Optimize Your Tech Stacks!

Tech companies are well-known for developing software tools and other products that help other businesses streamline their operations and achieve success. However, when it comes to their own operations, tech companies can easily fall into the trap of using too many tools (ironic, right?). Here’s the thing: The abundance of…

Make it Personal: Employee Wellness

Each employee is unique. They all have different strengths, needs, preferences, and even struggles. To help your employees perform their best, you need to offer support and design employee wellness initiatives that cater to their unique requirements. Up until a few years ago, wellness programs were seen as a way…

Recap: MAC 2023

Our team had an excellent time at MAC 2023, and in case you missed it, we're sharing a few highlights and takeaways from the event. The credit union community, marketing, and memorable moments in Music City -- what's not to love? First things first: Giving back It wouldn't be a…

How AI Has Changed the CX of Tech Companies

Ever thought about how often you interact with tech companies in your day-to-day life? If you’re like most folks, you probably spend your entire day interacting with tech companies. You wake up, check Instagram (which is owned by Meta), check your Google Calendar (owned by Google), and maybe ask Alexa…

Uncovering the Silent Majority: Gleaning Insights from Non-Vocal Customers

Most brands have begun to realize that customer feedback is essential for business growth. It unlocks new potential in product development, customer service, marketing, and more. And while a minority of customers are happy to shout from the rooftops about their experience—perhaps even becoming brand advocates—the vast majority are silent.…

What’s Grace Got to Do With It: Enhancing Employee Experience

Emil dreads going to work each day. As soon as he wakes up he’s already worrying about all that he’ll have to do and how his coworkers will likely take credit for his efforts. His boss is unlikely to have anything good to say, even if Emil finds solutions to…

Use it or Lose it: Personalization in Practice

As the CEO of TriedBlu Consultancy and a tech-savvy consumer, John understands the importance of personalization in today's world. A passionate advocate for using technology to improve the customer and employee experience, he has over 20 years of experience working with companies of all sizes to implement innovative solutions that…

5 Tools for Success: Employee Experience Edition

Sogolytics · 5 Tools for Success: Employee Experience Edition Employee experience is the driving factor behind just about everything - from an exceptional customer experience to trailblazing business growth. That’s because happy employees don’t just work harder, but are more proactive, engaged, and solution-focused when it comes to their work.…

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