How HR Leaders Use EQ to Improve CX

Emotional intelligence has gained increasing attention in the field of HR leadership over the past decade, and many companies are actively working to develop emotional intelligence in their leaders and employees. Put simply, most HR professionals need strong emotional intelligence (otherwise known as emotional quotient, or EQ) to perform well.…

Top 10 Online Survey Analysis Tools in 2023

Many hard-nosed CEOs and COOs, when they see a title like this, ask the question, "Why do I need survey analysis tools anyway?" The answer is that the most valuable company asset in 2023 (and for the foreseeable future) is Big-Data (BD), and surveys will collect it for you. The…

9 Ways to Create a Culture of Kindness at Work

Company culture impacts employee engagement as well as customer retention. And that’s just the beginning. But, how often do you think of “kindness” when cultivating your all-important company culture? There are many benefits gained from being kind at work, as we detailed in our last article in this series. This…

The Power of Kindness at Work

Work today is often focused on productivity: Do your job well and efficiently! Be a top performer! Help the business to compete! But that’s an attitude that focuses more on the head more than the heart. This article discusses the value of kindness at work. There’s science behind the idea,…

How to Choose the Right CX Consultant

The customer experience (CX) embraces a network of touchpoints (TPs) that customers follow from start to finish in their engagement with a brand. Typical examples of early TPs are seeing the brand for the first time when it is used by another person, listening to the opinions of users, reading…

8 Ways to Create a Culture Your Employees Love

If you’d asked an employer about “company culture” before the 1980s, they might have looked at you as if you were asking if there was a teleportation device in the office. Yet, by the 1990s, the term was often used to describe a company’s character. Today, creating a culture that…

Bridging the Top 5 Employee Experience Gaps

Sogolytics · Bridging the Top 5 Employee Experience Gaps | Sogolytics BlogCast Have you checked in with your employees recently? When you’re working in big teams or across a large organization, it’s easy for individual dissatisfaction to get overlooked—but it’s important to ensure that doesn’t happen. Check in with your…

What Makes Credit Union Members Leave?

Members are the lifeblood of any credit union. A high amount of member loyalty tends to bode well for the health of a credit union, while constant churn and poor retention rates can be harbingers of doom. In our last piece from this series, we examined why member retention is…

Rethinking Employee Engagement: How to Fix What’s Broken

How often do you check in with your employees? Do you have your finger on the employee pulse? While employee experience is often seen as a top HR priority, only 33% of employees truly feel engaged at work. The outcome is often high employee turnover, leading to another top HR…

PX as a Risk Assessment Tool for Doctors’ Offices

The patient experience is a crucial concern for any healthcare organization. In fact, it is considered one of the most important factors in determining the quality of healthcare services provided. Patients who have a positive experience are more likely to return for future care, while those who have a negative…

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