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Imagine being a young single mother with a special needs child who requires constant care and attention. You’re struggling to make ends meet and have no support system to rely on. The last thing on your mind is your own health and well-being. For many individuals in the United States,…

CU*SOUTH recently hosted their 2023 Visionary Conference & Annual Meeting at the Sandestin Resort on Florida's Emerald Coast. In addition to sunshine rays and white sand beaches along the Gulf of Mexico, the two-day conference provided access to some of CU*SOUTH's most engaging presenters, who spoke about the latest trends…

What is Employee Experience Management Software, and Why is it Important? Employee experience software revolves around technology that bolsters the company's efforts to accelerate worker productivity by streamlining its HR department to deliver practical and fast-acting services. How does it accomplish this? By converting traditionally labor-intensive administrative tasks into automated…

Rage is not an emotion you want customers to feel in connection with your business. Yet the recently released 2023 National Customer Rage Survey suggests people are increasingly aggressive about product and service problems. It can often be seen as a mismatch of expectations that leads to rising customer dissatisfaction…

Artificial Intelligence (AI) is nothing new — it has revolutionized many aspects of our lives, from the way we shop to the way we experience our workplaces. How does AI transform the way employees work and interact with their employers? One thing that immediately comes to mind is automating routine…

Sogolytics · Personalized Healthcare: The Multiverse of You! | Sogolytics BlogCast Personalized healthcare (PHC) is an emerging approach to healthcare that seeks to tailor medical care to individual patients based on their unique genetic, environmental, and lifestyle factors. This approach to healthcare involves collecting and analyzing a patient's medical history,…

The healthcare industry is very demanding, and requires a highly skilled and dedicated workforce. While this is great in many ways, it has become the norm to expect workers in this field to “handle” the stress and pressures put on them with little complaint, and even less visible effects on…

The Credit Union National Association (CUNA) recently hosted their annual Marketing and Business Development (MBD) Council Conference at Sea World in Orlando, Florida. The MBD provides an opportunity for credit union professionals to connect with their peers, explore exciting new industry trends and best practices, and recognize their colleagues with…

We live in the review era. Most of us check online reviews before going to a physician, and often go by what it says online. Any healthcare provider that’s not proactively gathering feedback to curate the patient experience is digging their own shallow grave. Brand advocacy is essential in the…

For over a month now, we’ve been publishing articles that focus on the lifeblood of credit unions: member retention. In our first installment of this series, we explained the reasons why member retention is even more important than member acquisition. In the next article, we examined some of the leading causes…

Personalizing Education for Healthy Communities

Our Takeaways from the 2023 CU*South VC

Top 10 Employee Experience Management Software for 2024

Analyzing the 2023 Customer Rage Survey

How AI Has Changed the EX of Tech Companies

Personalized Healthcare: The Multiverse of You!

Un-normalizing Healthcare Employee Burnout

Our Takeaways from the 2023 CUNA MBD

How Feedback Can Boost Loyalty in Healthcare

How to attract new credit union members