CX in 2024: 10 Ways AI Will Make a Difference

With or without AI, customer experience decides whether your brand has "loyalty power" or will end up in the graveyard of dead ones. Why? Enriched CX’s drive customers toward the cash till and beyond to repeat purchasing or brand ambassadorship. In both instances, it signifies a retained customer. So, the…

4 Reasons Why Clients Want You to Drive Project Management

Project management consultant Joe was in for a pleasant surprise.  Although they'd recently been making major investments in AI and automation, one of his long-standing clients wanted him to head their latest project. Once the excitement cleared, Joe couldn’t help but ask, “Why me when you’ve got all the AI?”…

Psychological Safety at Work & Conflict Management

This may sound familiar: In his first six months at the firm, Aidan is doing forensic analysis of one of the firm’s biggest clients. He encounters an issue that could be costly. But, to raise a red flag, he’d have to share his concerns with a colleague with whom he…

How to Lose a Client in 10 Days: A Project Manager’s Guide

Ambar was the most diligent project manager at an IT consultancy... until her company deployed an AI-led approach to project management. No, her role wasn’t obsolete. Instead, it now demanded she become a sharp project partner to clients while outsourcing repetitive, data-specific tasks to her suite of AI tools. Winning,…

​The 4 Essential Elements of Employee Experience Design (EXD)

Today's employees spend more time interacting with work affairs, peers, and managers than with friends and family. Thus, the workplace is an integral component of their lifestyle. Logically, a consistently unhappy employee will sink into a quagmire of reduced productivity, dysfunctional relationships, and sub-standard results. Undoubtedly, in the last ten…

Prepare for the Future of Work: How to Upskill Your Employees

Allen wants to retain employees and achieve business success. Who doesn’t? But understanding the importance of preparing for the future of work is not the same as knowing how to upskill your employees. Allen’s professional development efforts need to focus in the right areas to ensure the company has the…

How Brands Erode Trust (And 5 Ways Not To!)

Ever heard of the saying: “Trust takes years to build, seconds to break, and forever to repair”? This timeless adage holds particularly true in the realm of business, where trust forms the bedrock of successful customer relationships. From small local businesses to multinational corporations, maintaining trust is essential for fostering…

Supporting Caregivers at Work: 7 Effective Strategies for Employers

Tim works hard, wants the business to succeed, and is an all-around excellent employee. But lately he’s been distracted, tired, and unavailable to do anything extra. When you touch base with him, you learn he’s supporting an elderly parent through cancer treatments. He’s joined the growing ranks of employees trying…

Caring for the Caregiver at Work & Why It Matters

Looking for statistics about the number of caregivers in the workplace, you can find a wide range of percentages -- from 16 percent to 73 percent! One thing the studies agree upon? This is a fast-growing employee population. Ignore it at your peril as employee engagement and business results can…

Leading Customer Retention Strategies for 2024: Top 10 Tactics with Actionable Examples

While customer experience trends vary, one key goal always remains the same: customer retention. While attracting new customers is always exciting, the value of retaining existing customers can not be overstated. Are your current customer retention strategies delivering? What is customer retention? Customer retention is a metric that business uses…

This site uses cookies: Find out more.