Can AI Play an Authentic Role in Elevating CX for HR Teams?

Even as you plan your talent management strategy for FY 2024, you already know this: While the general recruitment outlook remains positive, we probably won't see the same aggressive hiring drives we've witnessed over the past two years. While this is good news for those who've been pressed on time-to-hire…

Yes, There Are Bad Questions (Don’t Ask!)

We all want answers. From tomorrow's forecast to the winner of the next election, our news cycles, social searches, and conversations are full of questions. With so much practice, then, why do so many people ask bad questions? Bottom Line Up Front: It doesn't have to be that way. Bad…

Is Digital Banking Really Boosting Customer Experience?

The future of successful banking depends on delivering memorable customer experiences and creating lasting customer loyalty. To achieve these lofty goals today, banking strategists must deploy innovative technologies centered on digital transformation. The latter is the obvious route to combating challenges and capitalizing on opportunities. However, earning top ratings for…

Consulting Failures: What Not to Do

Consulting is a dynamic field that thrives on problem-solving, strategy, and collaboration. However, even with the best balance and expertise, consulting failures can and do occur, affecting both consultants and their clients. Understanding these failures and their root causes is crucial for steering clear of potential pitfalls in the world…

2024 Bank Technology Trends That Tighten Customer Asset Protections and IDs

With a new year underway, a key question echoes across the financial industry: Is technology making banking safer or more dangerous? Depending on who's wielding the power, technology is a two-edged sword: On the one hand, technological innovations in banking enable financial services management to fortify security and compliance programs…

Healthcare Trends Changing Our Lives in 2024

The healthcare industry changes like the wind in a volatile environment buffeted by technological advancements and evolving patient needs. It's crucial to keep track of disruptive trends impacting how healthcare professionals conduct themselves and the demands on organizations to deliver the best care possible. In this article, we explore groundbreaking…

CUNA ELL 2023: Learning About Learning

Through The Great Resignation and beyond, what makes employees stick around? While there's plenty to be said for generous salaries, flexible schedules, and bountiful benefits packages, not all employers can afford the price tags associated with some of these options. Time and again, though, studies show that the most engaged…

How Businesses Should Navigate Social Media in 2024

Social media is no longer social. The big names like Instagram, Facebook and TikTok have evolved into vast entertainment and media companies, redefining how we connect and consume content online. Gone are the days when social media was about keeping up with friends and family. Today, it’s about professional content,…

Strategies for Elevating Employee Engagement and Business Growth

"Experience" is everywhere. There’s no doubt of the importance of experience in a world where employees and customers are demanding more than ever. Creating better experiences for employees has become paramount for fostering a thriving and sustainable business. The key is providing exceptional moments across the employee journey to retain…

Unleashing the Power of Customer-Centric Strategies

Things just aren’t what they used to be. Change itself isn't a bad thing, but the new digital era requires businesses to shift how they approach customer experiences and customer expectations. Consumers wield unprecedented influence and choices abound in the market. As such, the concept of 'customer experience' has evolved…

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