Measuring and Boosting New Hire Time to Productivity

Evaluating how long it will take your new hires to become productive is frequently a guessing game. It's a complex arena that depends on variances in industry, job role, seniority level, onboarding process, and, most crucially, the KPIs used to measure performance. Deriving "time to productivity" (also known as T2P)…

How to Motivate Your Team at Work: 7 Strategies for Success

Enrique has a talented team at work. The people he manages are highly skilled, bring a breadth of experience to their jobs, and have diverse perspectives to offer. Happily, everyone gets along, too. Yet, lately, his dream team has struggled with motivation. They know what to do and how to…

How to Build Strong Relationships With Your Customers

In today's competitive business landscape, building trust with customers is more critical than ever. One of the most powerful ways to cultivate trust? Delivering an exceptional customer experience. By prioritizing the customer journey and consistently delivering on promises, businesses can forge deeper connections with their audience and gain their trust.…

Major Factors Influencing Motivation at Work

Before a big game, fans hold a pep rally, cheering to show support for their team Walk-up music blasts when a new player comes up to bat, pumping up both players and fans. When you got to work this morning, what kind of motivational bump was waiting for you? While…

How to Elevate Customer Experience in the Holiday Season

While there are plenty of holidays throughout the year, for many of us "the holiday season" immediately brings Christmas to mind. It's no surprise, then, that my prime example of creating memorable holiday experiences for customers comes from an experience at Christmas... Case in point: Elevating customer experiences during the…

Unlocking Self-Motivation: 5 Strategies for Workplace Success

Maybe you’ve put the words “self-starter” on your resume. Or you’ve described yourself in this way in an interview. After all, employers are drawn to those who can self-motivate without the need for pep talks, external rewards, or constant supervision. Yet, even if you have the best of intentions, it…

3 Reasons Why You Need a Continuous Learning Strategy for High Employee Engagement

When business-school graduate Myra turned down an attractive offer for a remote role at a major international tech firm, the firm’s recruiter was baffled. What more could this recent grad have asked for? Soon, the recruiter discovered that Myra had opted to join a smaller company that would require her…

Is the Holiday Season an Opportunity to Enrich the Employee Experience?

At this point, it's getting a bit late for new year resolutions, right? For many, "the holidays" refers to the November to January period that covers everything from about Thanksgiving to New Years, with significant stops in between for festivities, food, and lots of shopping. For some businesses, this is…

Building Your Consulting Credentials for Success

With all your skills and experience, you have a lot to offer. Could you make it as a consultant? Before you dive in too deep, the most important thing to keep in mind: In a landscape where everyone claims to be an expert, establishing credibility isn't just beneficial - it's essential.…

BankWorld 2024: Our Takeaways

Are we heading into a recession or not? While there's a lot of talk about a "soft landing" for the US economy, many prominent leaders in the financial services industry aren't so sure. The recent BankWorld Conference held at Mohegan Sun revealed alarming insights into the financial world. While our…

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