How to Improve Your Survey in 3 Foolproof Steps – Part II

So, you’re looking for some quick and easy ways to make a big impact with your survey - that’s great! If you haven't already, start with “How to Improve Your Survey in 3 Foolproof Steps - Part I”. If your survey's just about ready to launch... hold up! Before you hit…

5 Steps for Creating the Perfect Customer Survey Questions

Let’s face it: In today’s competitive market, customer experience is the differentiator for any company, and getting it right is critical. To win at CX, you need to serve your customers well, even as their needs change. To keep up with these evolving requirements, you must have the right information to…

Amazon Prime Day: If You Build It They Will Shop

Prime Day was last week and it was a jungle out there - in fact, an Amazon jungle.  Tech giant Amazon kicked off its third annual year of Prime Day on July 10 and has since reported the biggest sales day in company history. They experienced a sales increase of…

Tooling Around

I’ve been doing a lot of trainings lately, and as usual, I’ve seen a pretty wide variety of uses of the Engage platform. (more…)

Goldilocks and a survey that’s juuuuust right.

We all know the story - chairs that are too big, porridge that’s too hot or too cold, messy beds and three upset bears.  But Goldilocks was on to something. She wanted the “just right” experience, with no substitutions. Can’t we all relate to that? (more…)

Community Banks Forced to Re-evaluate Technology’s Role in Serving Customers

During the 2016 FDIC Community Banking Conference, Strategies for Long-Term Success, a community bank executive delivered an eye-opening report: Her own institution, with assets of less than $300 million, was exposed to 800,000 cyberattacks every month. She discussed the importance of educating the general public on best practices for online…

What Really Drives Customer Churn and How You Can Avoid It

Visionary co-founder and former Apple CEO, Steve Jobs, challenged, “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.”  Too many businesses take a reactive approach to customer service. But one of the most successful companies in the history…

5 Insightful Questions for Evaluating Employee Performance and Why You Should Include Them

A few years ago, the Dilbert comic strip, known for its satirical office humor about a white-collar, micromanaged office, portrayed employee performance reviews with this clever dialogue: Boss: Would you like some feedback on your performance? Dilbert: No. Boss: You're supposed to appreciate feedback because it makes you feel valued.…

Do’s and Don’ts to Get Employee Surveys Right

Are you getting the most out of your employee surveys? Are you overcoming survey fatigue and low response rates?  Do you know what your survey results are really telling you? Maintaining highly engaged employees at all levels in an organization is an important factor in achieving a competitive advantage. High employee turnover…

8 Reasons Managers Struggle to Find the Right Talent

Securing skilled workers is getting more complex and challenging than ever before. The evolution of work today has caused many employers to revisit their talent acquisition strategies, adopting new methods for securing the talent they need to succeed. Companies are investing in the tools and technologies they need to keep…

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