HR Forms Simplified (1): Application Form

If you’re responsible for hiring, you know at least two things: The right candidate is hard to find. There’s no time to waste. A simple process can help, and simplified data collection is even better. No matter the steps in your process, there’s a good chance you’ll benefit from an…

Release The Release!

I don't write that many blog posts that are only about the platform and how cool it is. We have a whole User Guide for that. But in case you missed it, this week is a bit different. Unless…

Teachers Are The Best

I'll say it again: Teachers are the best. No bias here. Okay, a little bias. Full disclosure: I’ve taught learners ranging from age 4 to impolite-to-ask. I’ve taught English, EFL, ESL, community engagement, tech skills, customer service, and how to be a better teacher, among other topics. I’ve taught in…

Listen Up: Expert Feedback Counts Double

Sometimes, you have to rely on an expert. I had some work done on my car. I think I paid too much. My doctor gave me an updated prescription. Was the change necessary? There was a little too much turbulence on my last flight. Couldn’t the pilot have avoided it? At…

Normal-ish II: Develop The Full (Data) Picture

“Normal”, you say? This week, we’re breaking down “normal” from two angles that get researchers all tangled up. In Part I, I pointed out that knowing one measurement at one moment in time doesn’t necessarily give enough context to figure out whether that measurement is good or bad, hot or…

Engagement In 3 Simple Steps

Sure, we talk a lot about surveys, but engagement is really a big deal. And on this special day, we make the most of both topics with a sweet double-delivery: 1. Know your audience Let’s assume that you already know who you’re connecting with. Propose to a total stranger -…

Normal-ish I: Tend Your Trends

Just what is "normal" anyway? This week, we'll take a closer look at "normal" from two angles that make researchers crazy. If you've ever presented results and heard "But is that normal?", this is for you. Part I: Every day, in every way, I'm getting better....? Part II: Develop the…

Want to win? Plan to fail.

Sometimes a plan isn’t enough. The best laid plans, failing to plan means planning to fail, and a pile of other cliches come immediately to mind. Cliches aside, planning to fail is sometimes smart, too. Let’s say that a certain person is, generally speaking, a pretty good planner. We’ll call…

Happy Old Year!

Happy Old Year! I know what you’re thinking. You’re wondering why I’m not wishing you a Happy New Year. Stay with me -- I have a reason! (more…)

Send a service feedback survey to see where you rank.

Do your customers feel your services offer good value for the money? Are they getting what they need? Would they recommend you to a friend? If you don’t know, you need to ask and a feedback survey is the perfect method for capturing this information. A good service experience doesn't happen…

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