5 Key Questions for Your Internal Communication Audit

If you’ve resolved to be a better communicator, you’re not alone. Whether it’s family or friends, colleagues or clients, communication is always a highly rated area for improvement. No surprises here: You can’t improve what you don’t understand! If you’re struggling with communication issues, start off the year with a…

What Your Survey Design Choices Reveal About You

Ready for your first survey of 2024? There’s so much exciting information out there, so much valuable feedback -- and all those answers are just waiting for your questions! But how does your survey design start? Your answer might reveal more than you think! Make your pick: I start with…

Resolution, Reflection, Repeat

The new year is just around the corner, and we’ve just celebrated our birthday, which makes this a perfect time for reflections and resolutions. It’s been an exciting year, and we wouldn’t be celebrating without you! We’re expanding our offerings, connecting with new partners, and building our community. Reflection Measuring…

How To Improve Your Performance Reviews: Part II

Wrapping up 2018 and heading into 2019, it's the perfect time to reflect on employee performance reviews. In Part I, we started our review of the performance review, and now we're wrapping up our evaluation of evaluations! #4: Stop dictating goals This is the mothership. The kingpin of complaints against…

How To Improve Your Performance Reviews: Part I

With few exceptions, lifetime loyalty to a single business is a thing of the past. Today’s workforce needs a developmental career path -- one which helps them build toward a well-rounded future and shows they are genuinely valued by their employer. And if they don’t get it, they’ll leave. If…

Cambridge Analytica, GDPR, and The Data That Divides Us

Data has become the hottest commodity of the digital world -- and also its fiercest source of debate. Data can improve quality of life, bolster capitalism, and help combat natural disasters. On the other hand, many believe it can overwhelm businesses, eliminate personal privacy, and reduce human beings to statistics.…

Onboarding 101: Why Customer Onboarding Matters More Than You Think

Many companies are guilty of not having any proper procedures in place when it comes to onboarding. With customers, for instance, most sales reps will focus all their energy and efforts on closing the sale. Once the customer has signed on the dotted line, a sales rep might send across…

Employee Engagement: Enhancing Customer Experience from the Inside

If there’s one thing we’ve learned since the economic collapse ten years ago, it’s that big salaries and gold-plated benefits do not guarantee a happy or productive workforce or amazing employee engagement. In order to nurture the bottom-line, companies have spent decades figuring out ways to improve the customer experience.…

How To Use Data Insights To Improve Employee Experience

Employee experience is a rather new concept that’s taken the HR world by storm. Thanks to the digital transformation companies have undergone over the last years, Human Resources professionals have also experienced a transition that emphasizes the experience of the employees from the moment they are recruited to the moment…

HR Forms Simplified (3): Candidate Quiz

So, you’re mid-way through the hiring process -- and this series! -- and lots of great candidates have submitted your application form and been reviewed through your screening form… What’s next? Getting down to details with a candidate quiz! The Candidate Quiz The entire goal of the hiring process is…

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