Empathy vs. Sympathy: Being (Better) Humans

As we continue thinking of empathy and its place within corporate social responsibility, we want to explore why empathy, rather than sympathy, is necessary for long-term success of programs and initiations. Of course, empathy and sympathy are both needed in the world. Currently, with so many things going on --…

Industrial Revolution 4.0: What You Need to Know About the Maker Movement

Today’s Industrial Revolution is driven by advances in technology that blur the lines between the physical and digital worlds. With the collision of a global pandemic with artificial intelligence, robotics, the Internet of Things, 3D printing, quantum computing, genetic engineering, and more that crop up every day, the new industrial…

Webhooks: Everything You Need to Know

In an interconnected world, communication is critical – especially when it comes to applications. To ensure a seamless process, you need multiple applications to work together. That’s why there’s so much talk about automation. But how does automation really work? You need applications to interact with one another, triggering actions based…

How Employee Engagement Can Foster a Better Patient Experience

Ready for a check-up on the service you provide? We've recently discussed the importance of understanding the differences between voice of the patient, patient satisfaction, and patient experience to know what really matters. (Catch up here!). Now it’s time to delve deeper into the metrics you can change to help improve…

Where have the employees gone? What we know.

Whether holding longer for customer service, unable to get into a store that’s closed early, or waiting weeks for a product or service, you’ve probably personally experienced the current tight labor market’s impact. Anyone trying to hire right now is facing even greater difficulty. They have to be asking, “Where…

How Can Financial Services Firms Better Protect Employee Mental Health?

The finance sector is renowned for its brutal hours, challenging lifestyle, and the enormous compensation that comes with it. In recent years, it has also repeatedly come under the spotlight for failing to acknowledge the dramatic effect of the job on employee mental health. A group of 13 first-year analysts…

Run / Walk / Run: How Giving Your Brain a Break Delivers Better Results

An experienced runner who I look up to a lot recently posted on Instagram about a training program called the “Galloway Method”—a “Run Walk Run” system that encourages runners to alternate between planned run and walk intervals, that boasts reduced muscle strain and joint stress, faster recovery time, and more…

Better Surveys Through Scary Movies

Who'd have thought that scary movie cliches offer so many insights on how to conduct a better survey? We did. As a follow-up to one of our favorite webinars, Better Survey Through Scary Movies, here's the list: 1: Don't open the door. In a scary movie, there's almost always something…

Everything your business needs to know about the Likert Scale

The Likert Scale's reputation for reliability and accuracy when it comes to measuring opinions, perceptions, and behaviors can work in your favor. "Yes” or “No" questions have severe limitations in the realm of cognitive probing - understanding why employees and customers act the way they do. The Likert Scale focuses…

You Can Change Company Culture For the Better

A good company culture will make coming into work enjoyable and encourages engagement and retention. It's difficult to find yourself in a less-than-ideal company culture, and it can feel like you're stuck in a trap. But sometimes just because the paint is cracking doesn't mean you have to tear down…

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