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Let me state this up front: There is no proven recipe for a successful employee recognition program. What works well for one organization is not guaranteed to work for another. What worked for you two years ago may not work in today’s workplace. The world is changing, the job market…

A company's employee engagement strategy is crucial for achieving optimal employee retention and satisfaction. HR executives know that people streaming through the organization come in all shapes and sizes — and I'm not talking about their physiques. Indeed, candidates' emotional and behavioral characteristics are diverse on so many levels. For…

Did you know that by simply recognizing the contributions of your employees, you can greatly improve retention? What’s more, you could see a productivity boost as well: Some 40 percent of employees would put more energy into their work if they were recognized more often. We explored what it takes…

Ready for a check-up on the service you provide? We've recently discussed the importance of understanding the differences between voice of the patient, patient satisfaction, and patient experience to know what really matters. (Catch up here!). Now it’s time to delve deeper into the metrics you can change to help improve…

What are your top three professional highlights from 2021? For me, those are a job change, revamping a content marketing strategy at my new company, and an opportunity to scale a product and content marketing team. It's probably not too surprising that two out of three are linked to achieving…

The annual performance review is common in many work environments. The omnipresent 360-degree review, for one, requires peer-to-peer feedback. Yet many who are asked to give feedback have no training in how to provide useful input. Employee feedback is ubiquitous. Companies value employee feedback as a way to support company…

Modern marketing and sales enablement revolve around achieving the best customer experience in meaningful ways. It’s not an easy proposition because intense competition has created a high degree of functional similarity everywhere we look. Even the iconic brands face the prospect that other manufacturers will emerge with look-alikes that work…

Customer experience (CX) is a modern-day marketing focus. It recognizes that keeping your customers engaged and satisfied with your product or service is crucial to profitability. Numerous online and offline touchpoints keep the process moving forward in every customer journey that culminates in a memorable customer experience. It begins when…

Employee burnout is one of today’s biggest trends — and that’s not good news. One study showed 85 percent of people have expressed a decline in well-being since the start of the pandemic, and another study found 67 percent believe burnout has worsened over the past year. It’s never been more…

The most critical ROI-centric activities any company can plan for revolve around retaining good employees. Looking at the other side of the coin, it's critical to focus on reducing employee churn. The reason is simple: replacing any employee can cost from 50 percent to 200 percent of the employee's salary.…

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