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From the average person's viewpoint, inflation is watching the prices of everyday consumables like food, gasoline, and clothes steadily rise at least monthly and sometimes weekly. In fact, US citizens and residents have experienced the fastest price increases in 39 years - undoubtedly a shock to the wallet. However, many…

Sogolytics · Empathy At Work What's on your mind these days? War and peace, sickness and health, and all points in between -- there's a lot going on. With so many stressors in our lives, it can be difficult to be productive, to focus on work, or even to focus…

Children often complain that they’re bored. However, employees are less likely to announce their dissatisfaction at work. This, in turn, could lead to employee turnover. Individuals want to grow in their jobs, and in order to offer that to them you’ll need to make sure you give employees interesting and…

When COVID-19 struck in early 2020, employers were unprepared for the forced transition to remote working. They have been even less ready to address the reluctance of many to return to traditional working formats as digital technology facilitated the establishment of home offices across the USA. In fact this got…

Employee engagement has become a critical part of every business strategy, especially in 2022. While the beginning of the pandemic saw mass layoffs across fields, it was soon followed by the Great Resignation. It was the once-in-a-century event that radically impacted our lives, creating a permanent shift in attitudes and…

Are you a CEO, COO, or business owner, facing the challenges caused by the pandemic and everything that came with it? Many top analysts believe that 2022 and beyond is shaping up to test you to the limits, fueled by the two ingredients the C-suite fears the most - risk…

Over time, the pendulum has swung from "The customer is always right!" to a more nuanced understanding of the entire relationship between customer and provider. From a focus on customer satisfaction to a broader view of customer experience as a whole, today many of our conversations prioritize customer success. So,…

Everyone knows that if you want to build something big, you need a strong and steady foundation. In other words, you need a solid base as a starting point. Customer experience is no different: All your basic successes depend on your base -- your customer base, that is. What is…

The world is rapidly transforming – and with it, how your employees perceive work and office culture. While the beginning of the pandemic was marked by layoffs and furloughs, the current circumstances have oscillated to the other extreme: "The Great Resignation" or "The Big Quit." Companies across industries are strategizing to…

The future of the workforce is freelance. Maybe not entirely, but there is little doubt that business will be relying more on the independent worker to get the job done. Even if you haven’t been hit by the “great resignation,” odds are good you could benefit from some strong contract…

Leading the Charge: How CEOs Are Coping with Inflation in 2022

Empathy At Work

How to Ensure Your Employees Have Interesting & Challenging Work

Return to Normalcy: Is Remote Work Really Here to Stay?

The Great Resignation of 2021: How are CEOs dealing with it in 2022?

The Buck Stops At The Top: Here’s Why Today’s CEOs Are Nervous

Why a Customer Success Management Program is Vital to Every Business

How to Build a Customer Base for the Long Term

5 Ways to Bridge the Employee Experience Gap

How to Attract Top-Quality Freelancers