How to Stop Employee Burnout Trends Before They Turn to Churn

A not entirely hypothetical situation: Suppose there are psychological and emotional drivers bringing some of your employees to a crisis point. What started it, and does it matter? Employee burnout from job pressure is one thing. However, it goes a lot further than that. Compartmentalizing our lives isn't all that…

Best Ways to Fuel Positive Customer Relations

Are your customers loyal? Do they trust your brand? As customer buying patterns evolve and competition intensifies, maintaining a positive customer relationship has become increasingly complex. After all, businesses today aren’t just looking at niche audiences, but at the global marketplace, attempting to resonate with prospects across many walks of life. With…

5 Ways to Build Patient Experience

Finding new ways to improve your patients' experience is more than just about making your patients happy. We’ve spent time talking together about how important the patient experience is for any healthcare system. It is, in essence, integral to the patient-centered care many systems have begun to focus on from…

Advantages of Conducting Customer Satisfaction Surveys

There's nothing more disruptive to a business than customer churn. Companies worldwide are losing billions of dollars annually from dissatisfied customers moving to a competitor. However, the customer satisfaction survey has emerged as an effective tool designed to give the marketing and sales enablement teams insight into customer motivations. Customer…

Positive Steps Every Business Can Make for Gender Equality at Work

Although the conversation around gender equality in the workplace is getting louder, there is still an enormous amount of work to do to realize it. While many companies are theoretically supportive of gender equality, few are backing this attitude up with actions. In this article, we explore a few simple…

Building an Effective CX Strategy

Customer experience (CX) is at the core of every company's ROI metrics. According to Forbes, US companies are losing a mind-boggling $62 billion annually due to defective customer service. It's widely believed that customer churn significantly erodes customer loyalty, and with it, profitability. One bad experience can single-handedly derail a…

Why Use Freelancers? 8 Amazing Advantages

The freelance workforce is growing, especially post-pandemic with more people looking for greater flexibility and remote work. The question remains, though, why use freelancers? This article shares eight advantages of leveraging the talents and skills of these independent contractors. In a 2021 report on “The Great Resignation,” Upwork Chief Economist…

30 Employee Engagement Survey Questions That You Need to Ask

Your staff retention depends on keeping your employees motivated and committed to their careers with your organization. So, in this article, I've compiled the most critical employee engagement survey questions to give you insight into how strong your employee connection genuinely is. Employee engagement, at its best, is when the…

How to Succeed as a Freelancer/Contractor

Post-pandemic, more people are joining the gig economy and working as freelancers or contractors. But wanting to be self-employed doesn’t guarantee you’ll do well at it. There are many reasons for the staffing shortage of 2021. One of them is that people have revisited their priorities and decided to shift…

How Employee Grief May Affect the Patient Experience

“The health and well-being of the patient will be my first consideration,” is part of the revised Declaration of Geneva, which many doctors swear to along with the Hippocratic Oath. That brief statement has defined the medical profession's statutes and what doctors represent in society, as well as their obligation…

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