10 Tips to Help You Stop Employee Resignations

Ensuring your best people don’t quit is imperative for business. When an employee suddenly departs, it can be expensive, disruptive, and leave you scrambling to find someone new. A certain amount of churn is to be expected, of course. But if you want to try and stop an employee resignation…

Avoiding Mixed Messages in the Workplace: It’s a Culture Thing

Poor communication is a fast-track method for resentment, low motivation, mistakes and tension in the workplace. It’s important to understand that miscommunication is not easily contained; in reality, it cascades exponentially. We’ve all seen it happen: Boss miscommunicates to employee, who then spreads it to customers or colleagues, and then it spreads…

How to Apply Active Listening to Improve Client Relationships

Strong customer relationships are key to business success. If you can’t connect with clients, you risk wasting resources, demotivating your team, and putting revenue in jeopardy. Effective listening skills can help drive customer engagement and satisfaction. This article explores how to apply active listening to improve client relationships. Applying active…

The 15 Best Employee Engagement Software Options for 2022 and Beyond

What is an employee engagement platform? A highly functional employee engagement platform is the foundation of progressive entities that focus heavily on retaining talented and skilled workers. It embraces an applications category featuring an effective combination of strategies. The latter integrates to create optimal job satisfaction within the organization's culture,…

Much Ado About Active Listening in the Workplace

Look into employee engagement and you’re likely to read this advice: Listen to your employees. Your reaction is probably a self-congratulatory “I do!” Listening is easy, right? Only, you might not be actively listening, and that can make a real difference. Read on to find out what we mean by…

Mentoring vs. Coaching: What’s the Difference?

You want to improve your career prospects or professional skills. You’ve heard of both coaching and mentoring. But, which one will work for you? To make that decision, you’ll need to be able to answer the key question: What's the difference between mentoring and coaching? This article compares the two.…

Customer Experience Software: The Best CX Platforms on the Market Today

What is customer experience management software? Customer experience management software (CXS) is an integrated cloud-centric solution that takes the strategies through all the crucial touchpoints in the customer journey from a central team workspace. Successful marketers know that sometimes even the smallest disruptions can impact the overall customer experience—that's why it's…

Let’s #CUImagine: Carolinas Credit Union League Annual Meeting

The perfect vacation? Sunshine, blue skies, and plenty of inspiration! The folks organizing the Carolinas Credit Union League Annual Meeting got it all right -- including the perfect weather! Imagine 2022, held in Myrtle Beach, South Carolina, was full of good fun, great conversations, and amazing views. Still, this wasn't…

When to Initiate a CSAT Survey

We’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to CX, and that’s because we’re all about feedback here at Sogolytics. The CSAT is based on direct feedback from your customers on how they feel about your products, services, or support. It’s a wonderful barometer…

How to Find a Work Mentor Who is Right for You

You know that partnering with a mentor at work can give you access to a valuable sounding board. You’ll be treated to professional advice from someone more, or differently, experienced than you. That probably sounds appealing. But first, you need practical advice about how to find the work mentor that…

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