Change Management: Rethinking L&D Strategies

Sogolytics · Change Management: Rethinking L&D Strategies | Sogolytics BlogCast Technology isn’t just disrupting the way business is done. It is also impacting the efficacy and expectations related to employee skills, including top talent. Such rapid transformation, along with economic uncertainty, is leading to high performance-related stress for employees. As…

Your Ultimate Guide to Customer Satisfaction

Sogolytics · Your Ultimate Guide to Customer Satisfaction | Sogolytics BlogCast Today, where consumers have more choices than ever before, customer satisfaction has become the cornerstone of success. Happy and loyal customers not only contribute to repeat business but also act as powerful brand advocates, spreading positive word-of-mouth publicity and…

How Leaders Affect Customer Brand Experience

Whew, it’s been a long road, but we made it! We’re on the home stretch now in our Leadership CX series, and we’ve explored a lot together. We know that great leaders are looking for opportunities to continue to grow, and we hope that these tips can help inspire development…

More Than Numbers: Effectively Presenting and Sharing Data

It’s a data-driven business world out there, which is great, right? But with so much input now available, presenting data effectively has become its own challenge. You need to do more than just display numbers and charts. You need to convey a clear, compelling story that communicates the key takeaways…

Top 7 Digital CX Strategy Trends

This is the second part of a two-part Digital Customer Experience Strategy series. The first part covered all aspects of constructing a customer experience strategy. We ascertained the importance of online and offline touchpoints, and how these form the stepping stones for every successful customer journey. Simply ensuring that some…

AI and EX: The Power Couple Behind Exceptional CX

Gabriel was working on replying to customer complaints and queries, but the workload was simply getting to be too much. Overwhelmed by the endless tasks at hand, his work began to reflect the struggle. From quick, to-the-point responses to delayed response times, he was quite obviously disengaged. And the impact?…

The Ultimate Guide to Digital CX Strategy

The ultimate digital experience strategy depends critically on an omnichannel presence. This extends to websites, apps, social media, and the multiple devices connecting to these platforms. The more present you are across channels, the more likely you are to be accessible and therefore top-of-mind for your consumers, increasing retention rates.…

SOS: Save Our Surveys!

Zero bias here, but Save Our Surveys is one of the greatest workshops we've had this year. Okay, yes, some bias -- but at least we identified it early! One of the key goals of the SOS series is to help participants recognize issues early on, so that's totally on…

How Leadership Affects Company Culture and Its Impact on CX

Sogolytics · How Leadership Affects Company Culture and Its Impact on CX | Sogolytics BlogCast Welcome back to our series focused on looking at how leadership affects CX! Catching up? Previously, we explored the relationship between leadership and customer experience (CX) and how effective leadership contributes to building a foundation…

Best Practices for Analyzing Data

Bailey works in a “data-driven organization.” Who doesn’t these days? Yet, Bailey struggles with a deluge of data from different sources. There’s a lot of information. Making sense of it, learning from it, and acting on it proves challenging. Sound familiar? You're not alone. We’ve collected these best practices for…

This site uses cookies: Find out more.