How to Empower Customers to Enhance Service Experiences

In the world of customer support, the challenges faced by service professionals are often overlooked. Demanding customers, high stress environments, and the expectation of immediate solutions can make this field incredibly tough. However, it's not just support teams that need to contribute - customers also play a pivotal role in…

Make Compelling Data-Centric Presentations

Making presentations without data inclusion and verifications guarantees your audience will raise an eyebrow, ask perplexing questions, or just switch off. However, simply delivering data points doesn't always make for a compelling or successful presentation either. What to do? To capture the attention of your audience and to induce them…

How to Support Employee Balance

Your business thrives on employee enthusiasm and energy. When they work hard, say “yes” to new opportunities, and willingly help each other out, your organization often reaps the rewards. Still, these very same “go-getter” behaviors can undermine productivity and motivation and ultimately lead to employee burnout. In valuing employees, it’s…

What is HX and Why Does it Matter?

When we discuss the Human Experience, we’re delving deep into the very essence of our existence. As technology and automation continue to redefine the way we live and work, more human interactions and care are needed. The landscape of our contemporary lives is characterized by an ever-accelerating pace of change,…

Unlocking the Power of Human Experience Management (HXM)

Sogolytics · Unlocking the Power of Human Experience Management (HXM) | Sogolytics BlogCast In the ever-evolving landscape of HR and workforce management, a profound transformation is reshaping the way organizations view and engage with their most valuable assets – their employees. This shift is not merely a change in terminology;…

A Journey Through Patient-Centered Care: Insights from the Patient Experience Symposium

Amidst the persistent rain from a tropical storm that enveloped Boston, the Patient Experience Symposium unfolded, bringing together healthcare professionals, visionaries, and those passionate about reshaping the patient journey. This symposium wasn't just another event; it was a transformative experience, akin to a caterpillar evolving into a butterfly, shedding old…

How Overachievers Can Achieve Balance at Work

Sogolytics · How Overachievers Can Achieve Balance at Work | Sogolytics BlogCast Carrie’s been working for Wally’s Widgets for six years. She’s good at her job, and feels connected to the company. When someone new starts, she’s the first to volunteer to help them learn the ropes. She’s happy to…

Why (Truly) Data-Driven Businesses Are Winning

"Data-driven business" is no longer an aspirational buzzword but a widespread reality, and the results are beyond anyone's expectations. Customer acquisition and retention are at the forefront of company strategies to meet stakeholders' expectations and objectives - and implementing data-led strategies can make the difference between wasted efforts and improved…

How Employee Experience Can Transform Credit Union Success

Jolene loves her credit union. She knows the employees, everyone is friendly, and it's easy for her to take care of everything she needs. Recently, though, as the credit union has begun including a variety of services into the mix, she has started seeing a difference in her credit union…

How to Develop Your Employee Value Proposition

Looking for a new place to work, Julie applies and interviews at several similar companies. She’s looking for better work-life balance and, since she is eying a career change, continuing education benefits. Yet even those priorities aren’t helping her narrow her choices. Deep into the search, Julie receives an employee…

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