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If you want to make your business successful, start with your workers. As statistics show, employees with a high level of engagement turn out to be 21% more profitable than those who demonstrate a low level of engagement. Numerous employee engagement trends offer significant opportunities for company growth. With that in mind, consider boostitng employee…

Physical flexibility is often something we envy in the young. At work, we may also look back fondly on the flexible hours we enjoyed when younger. Now employees are replacing that longing with action. Many job seekers are prioritizing flexible work arrangements. Research shows demand for flexible work is…

Everywhere you look, you'll find a radical shift in the way brands are communicating with their customers. Fundamentally speaking, the communication tone, business strategy, and user experience have evolved from being "Product- & Feature-centric" to being "Customer-first." Here's why: According to Forbes, "Brands that have superior customer experience bring in 5.7…

Entering 2020, there's a heavy focus on the employee experience (EX) and the employee life cycle process, pushing it to the forefront of HR thinking. Human Resources executives agree that reducing employee churn and extending the employee lifecycle for as long as possible are closely connected priorities. When one considers…

The competition for human skills and talent in the modern world has turned into a cutthroat situation, with organizations fighting tooth and nail for candidates to fill positions. You'd think that the flood of technology into our departments reduces the HR urgency, but it's just the opposite. Without competent staff…

Omnichannel marketing today is more than just a buzzword. Brands across the spectrum are leveraging wide-ranging benefits from this holistic marketing strategy. A study by Emarsys claims that "Companies who have deployed a well-defined omnichannel customer experience strategy have achieved up to 91 percent higher year-on-year increase in customer retention,…

If anything is trending more than customer experience today, it's all things digital. It's no surprise, then, that digitial customer experience management generates plenty of attention. From CX to DXM, you can be forgiven for missing out on one or two acronyms -- but you can't miss the benefits of…

What is the lifetime value of a customer? Marketing executives in businesses all over the USA are concentrating on getting the most out of customer lifetime value. It's another way of saying they're trying to derive the highest customer net profit over the entire time that the customer remains committed…

What is data and why is it so important? Businesses with the foresight to differentiate their products and services in the digital era are relying on what's undoubtedly the most valuable asset in both commerce and scientific endeavors. We talk of none other than Data. Think of it this way:…

Saying goodbye to employees can be tricky -- is it worth extending the conversation? "So long, farewell, and how can we improve?" No matter the reason employees are leaving -- retirement, family priorities, continuing education, or being let go -- take the time to learn all you can before…

Boosting Employee Engagement Through eLearning

The Future is Flexible: How Flexibility Attracts Job Seekers

How to Make Your Customer Communication More Humane

Employee Lifecycle and the Importance of Employment Lifecycle Management

Employee Appreciation – The One Big Thing That Can Extend the Employee Life Cycle

Omnichannel Marketing vs. Multichannel Marketing: Who’s Winning the Game?

Digital Customer Experience Management – The Latest Sales Enablement Function

Customer Lifetime Value (CLV) – A Key Metric in the Pursuit of Customer Service Feedback

How To Use Data To Improve Customer Experience

How to Launch an Employee Exit Survey