How Staff Retention Can Boost Patient Outcomes

Sogolytics · How Staff Retention Can Boost Patient Outcomes | Sogolytics BlogCast Healthcare organizations and hospitals rely heavily on their staff to deliver quality care and ensure patient safety. However, high turnover rates and low employee engagement can negatively impact patient outcomes, leading to poor quality care and decreased patient…

Personalized Healthcare: The Multiverse of You!

Sogolytics · Personalized Healthcare: The Multiverse of You! | Sogolytics BlogCast Personalized healthcare (PHC) is an emerging approach to healthcare that seeks to tailor medical care to individual patients based on their unique genetic, environmental, and lifestyle factors. This approach to healthcare involves collecting and analyzing a patient's medical history,…

How and When to Apologize to Customers

Your business doesn’t want to make mistakes, yet failures do happen. A well-timed and genuine apology can help the business recover with customers. But issuing a public apology isn’t always the right answer. This article discusses exactly how and when to apologize to customers in order to have the most…

Fight the Burnout: Prioritizing Well-Being

“The Great Resignation.” “Quiet Quitting.” “Acting Your Wage.” Many of the recent trends in labor behavior have reflected a level of exhaustion on the behalf of employees. In other words, there’s an epidemic of employee burnout that is translating into negative work-life balances, poor productivity, and high employee turnover rates.…

Incorporating Diversity and Inclusion in Daily Life

Embracing diversity, equity, and inclusion (DEI) in our lives every day is something many of us want to do better. Yet we face the question of how to incorporate diversity and inclusion in daily life. This article shares several small and simple acts you can do as a human, an…

How Feedback Can Boost Loyalty in Healthcare

We live in the review era. Most of us check online reviews before going to a physician, and often go by what it says online. Any healthcare provider that’s not proactively gathering feedback to curate the patient experience is digging their own shallow grave. Brand advocacy is essential in the…

9 Ways to Create a Culture of Kindness at Work

Company culture impacts employee engagement as well as customer retention. And that’s just the beginning. But, how often do you think of “kindness” when cultivating your all-important company culture? There are many benefits gained from being kind at work, as we detailed in our last article in this series. This…

The Power of Kindness at Work

Work today is often focused on productivity: Do your job well and efficiently! Be a top performer! Help the business to compete! But that’s an attitude that focuses more on the head more than the heart. This article discusses the value of kindness at work. There’s science behind the idea,…

Importance of Data Literacy in Healthcare

As the healthcare industry becomes increasingly data-driven, data literacy has become increasingly important. At almost every level, today's health workers must be able to understand and interpret data, and know how to use it to drive better decision-making and outcomes. From physicians and nurses to administrators and researchers, healthcare professionals…

How to Choose the Right CX Consultant

The customer experience (CX) embraces a network of touchpoints (TPs) that customers follow from start to finish in their engagement with a brand. Typical examples of early TPs are seeing the brand for the first time when it is used by another person, listening to the opinions of users, reading…

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