Boosting Employee Engagement Through eLearning

If you want to make your business successful, start with your workers. As statistics show, employees with a high level of engagement turn out to be 21% more profitable than those who demonstrate a low level of engagement. Numerous employee engagement trends offer significant opportunities for company growth. With that in mind, consider boostitng employee…

The Benefits of Providing Multilingual Customer Service

Today, more businesses are allocating resources to improve customer experience. And rightly so. In Statista’s 2018 survey among U.S. customers, 44 percent of respondents stopped doing business with a company because of poor client support. And according to NewVoiceMedia’s 2018 Serial Switchers report, poor customer support is costing companies $75 billion annually.…

Sometimes the Best Thing to Happen is an Opportunity Falling Through

I know that this title alone will make many go “What?” I completely understand that. While it is cliche, the saying of “when one door closes another opens” applies to the thesis of this blog. I experienced this first-hand when I graduated school and was looking for a full time…

Employee Lifecycle and the Importance of Employment Lifecycle Management

Entering 2020, there's a heavy focus on the employee experience (EX) and the employee life cycle process, pushing it to the forefront of HR thinking. Human Resources executives agree that reducing employee churn and extending the employee lifecycle for as long as possible are closely connected priorities. When one considers…

How to Improve Customer Experience Using Marginal Gains

Do you have a team that provides support to your customers? If you do, you must focus your time and energy on delivering a fantastic customer experience. After all, your existing customers are the best marketing tool to have in your kitty. But they won't spread the word about you…

3 Ways That EX Can Help You Break Down Department Silos

Silos -- the isolating groups in business, not the grain storage variety -- can have a huge impact on your business’ success. Fortune 500 companies have estimated losing $31.5 billion dollars every year by failing to break down department knowledge-monopolies. Healthy company cultures, ones that doesn’t lose a huge amount…

The Four Mistakes I Made In My First Survey

Anyone can create a good survey, right? You might think so. I definitely did. I created my first "real" survey about six months ago. Titled “What’s New With The Brew?”, it asked about participants' coffee habits and preferences. I created this survey for educational purposes: I was learning more about…

Strange Days, Cont’d

When we started the Strange Days series, so long ago, I imagined it as a month or so of weekly check-ins. Then, the weeks kept going, and the strange days continued. Instead of reporting on something unusual, it eventually felt more normal to incorporate this strangeness into our new reality.…

Omnichannel Marketing vs. Multichannel Marketing: Who’s Winning the Game?

Omnichannel marketing today is more than just a buzzword. Brands across the spectrum are leveraging wide-ranging benefits from this holistic marketing strategy.  A study by Emarsys claims that "Companies who have deployed a well-defined omnichannel customer experience strategy have achieved up to 91 percent higher year-on-year increase in customer retention,…

Employee Engagement Trends 2024

When it comes to employee engagement trends, it's important to recognize that it's beyond collecting feedback, as wonderful as data is. Without a dedicated plan, proven strategies, and viewing customer experience as a holistic view of your employee as a person, you won't go far. In this employee engagement blog,…

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