Customize Your Notifications

Notifications give you the updates you want — when you want them and how you want them. Set your preferences and never miss a beat!

Note: Notifications are user-specific. Each User can set preferences to receive notifications via email, or in the Notifications section of the SogoConnect account. System Administrators cannot update notifications for other Users.

Customize Notifications

• To access Notifications Settings, click on your name at the top right-hand corner > Settings
• Under Your Settings, on the left-hand side of your screen, click on Notifications.
• By default, you’ll see your Notifications Stream. Learn more about this area below.
• Each item listed along the left is a triggering event, with each of the icons to its immediate right representing a mode of notification.
• Dialogue’s Owner or Team Member: Email, or Web.
• To remove an event completely, deselect the checkmark to its left.
• To turn a specific alert on or off, simply click on the relevant icon. Green means active and gray means inactive.
• Click the Save button in the top right-hand corner to confirm any updates.

What Activity is Tracked?

The Notifications section captures the following activity and changes to Dialogues:

• • New Dialogue received
  • Dialogue assigned to User
  • User added to Dialogue team
  • Dialogue closed
  • Interest Area updated
  • Response received from Customer
  • Internal comment added to Dialogue
  • Dialogue priority updated
  • Feedback score received from Customer
  • Dialogue is Past Due

Notification Stream

• Both web and mobile versions of SogoConnect include a notifications section.
• On the web, your notifications will appear in the bell icon found at the top right-hand corner.
• The number next to the bell icon indicates the number of new notifications you currently have.
• Click on the bell icon to reveal a quick view of the current notifications.
• Click on any notification to take you to the respective Dialogue.

• Click See All to go to a full-screen notification page to review all notifications in detail, mute certain dialogues or delete the notifications.
• On the top right-hand corner of the full-screen page, click on the cogwheel icon to customize notification preferences.