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Project Basics
  • Build Project
    • Project Style
      • Launch Project
        • Analyze Project
          • Account Settings
            • Report Depreciation
              • Good to Know
                • Getting Started!
                  • Building CX Surveys
                  • CX Metrics
                    • CX Dashboard
                      • CX Dashboard Settings
                        • Analyze your drivers
                          • Good to know
                            • Getting Started!
                              • Assessment Question types
                                • Score and more
                                  • Quiz participation
                                    • Get Results
                                    • Introduction to Poll
                                      • Build your Poll
                                        • Launch your Poll
                                          • Analyze your Poll

                                            Contact Statuses

                                            An email address in the list will be assigned one of the following status options:

                                            Active Verified
                                            This status indicates email sent to this address from the platform has been:

                                            • Read
                                            • Partially completed/participated
                                            • Completed

                                            Active Unverified
                                            This status indicates email sent to this address has not been read.

                                            Bounced-Hard
                                            This status indicates recent email sent to this address from the platform has been bounced back [not delivered] due to any of the following reasons:

                                            • Unknown host
                                            • Unknown user
                                            • Relay problem
                                            • Any other technical problem

                                            Bounced-Soft
                                            This status indicates recent email sent to this address has been bounced back [not delivered] due to a full recipient mailbox.

                                            Unsubscribed
                                            This status indicates the owner of this address has opted out from future emails from this account.

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