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TechnologyCX in 2024: 10 Ways AI Will Make a DifferenceWith or without AI, customer experience decides whether your brand has “loyalty power” or will end up in the graveyard of dead ones. Why? Enriched...4 min read
TechnologyTalent + Tech: Optimizing Employee ExperienceAt the start of the year, HR specialist Jack was upbeat. His team had put together a tool-led productivity and performance plan for every employee...6 min read
Technology2024 Bank Technology Trends That Tighten Customer Asset Protections and IDsWith a new year underway, a key question echoes across the financial industry: Is technology making banking safer or more dangerous? Depending on who’s wielding...8 min read
TechnologyHealthcare Trends Changing Our Lives in 2024The healthcare industry changes like the wind in a volatile environment buffeted by technological advancements and evolving patient needs. It’s crucial to keep track of...4 min read
TechnologyWhat AI and Tech Hold for the Future of Consulting TalentGetting hired by a consulting firm, especially the Big 4, was a dream for most management graduates until a few years ago. But as aggressive...3 min read
TechnologyThis Should Be A BlogIf you’re anything like me, your mind never stops. On some days, it’s the classic monkey mind, restlessly reshuffling thoughts and ideas. On better days,...5 min read
TechnologyThe Skills Race: How to Train Hard & Soft Skills in a Rapidly Changing WorldThe world is changing fast. The astonishing rate of new technology adoption means employees might need to re-skill multiple times over a single career—and it’s...9 min read
TechnologyGoogle Analytics Migration from GA3 to GA4: Unlocking the Power of Data (The Complete Guide)Google Analytics has long been the go-to tool for website and app owners to gain insights into user behavior, measure marketing efforts, and make data-driven...6 min read
TechnologyHow AI Has Changed the CX of Tech CompaniesEver thought about how often you interact with tech companies in your day-to-day life? If you’re like most folks, you probably spend your entire day...7 min read
TechnologyOvercoming CX Blind Spots in Tech CompaniesTechnology plays an essential role in how today’s businesses interact with their customers. From online shopping to customer support chatbots, tech companies are constantly striving...8 min read
TechnologyOvercoming EX Blind Spots in Tech CompaniesWe always hear about tech companies being amazing places to work at, but do they have blind spots? Of course – no company is perfect,...6 min read
TechnologyAnalyzing the EX in Tech CompaniesAmidst all the tech layoffs we’ve experienced, people are continuing to focus on the employee experience in tech. Folks who have worked at FAANG companies...7 min read
TechnologyHow AI Has Changed the EX of Tech CompaniesArtificial Intelligence (AI) is nothing new — it has revolutionized many aspects of our lives, from the way we shop to the way we experience...5 min read
TechnologyEnhance Learner Experience with TechnologyWith all the technology that’s available, students have more opportunities to learn than ever. But how exactly do you enhance learner experience using technology? If...6 min read
TechnologyHow To Use Tech To Delight Your GuestsIt’s 2022, and it’s time for hotels to step it up. Gone are the days of making your guests wait in line to fill out...