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Best PracticesSurprise: Fun Survey Questions Get More Responses!We’ll say it up front: Fun survey questions are not for everyone or every circumstance. However, fun questions can be exceptionally useful for uncovering people’s...4 min read
Best PracticesPsychological Safety at Work & Conflict ManagementThis may sound familiar: In his first six months at the firm, Aidan is doing forensic analysis of one of the firm’s biggest clients. He...5 min read
Best PracticesHow to Lose a Client in 10 Days: A Project Manager’s GuideAmbar was the most diligent project manager at an IT consultancy… until her company deployed an AI-led approach to project management. No, her role wasn’t...5 min read
Best PracticesUnlocking Self-Motivation: 5 Strategies for Workplace SuccessMaybe you’ve put the words “self-starter” on your resume. Or you’ve described yourself in this way in an interview. After all, employers are drawn to...7 min read
Best PracticesIs the Holiday Season an Opportunity to Enrich the Employee Experience?At this point, it’s getting a bit late for new year resolutions, right? For many, “the holidays” refers to the November to January period that...7 min read
Best PracticesConsulting At Scale: Optimizing SuccessConsultancy, unlike many other business models, is deeply rooted in personalized services and expertise. And for that reason, scaling a consultancy practice isn’t as straightforward...5 min read
Best PracticesYes, There Are Bad Questions (Don’t Ask!)We all want answers. From tomorrow’s forecast to the winner of the next election, our news cycles, social searches, and conversations are full of questions....3 min read
Best PracticesThis Should Be A BlogIf you’re anything like me, your mind never stops. On some days, it’s the classic monkey mind, restlessly reshuffling thoughts and ideas. On better days,...4 min read
Best PracticesHow Businesses Should Navigate Social Media in 2024Social media is no longer social. The big names like Instagram, Facebook and TikTok have evolved into vast entertainment and media companies, redefining how we...3 min read
Best PracticesScary Good Clichés for Better Surveys and FunHeading into a dark wood with a sputtering flashlight and eerie movie playing doesn’t seem like it has much to do with surveys at all...6 min read
Best PracticesMake Compelling Data-Centric PresentationsMaking presentations without data inclusion and verifications guarantees your audience will raise an eyebrow, ask perplexing questions, or just switch off. However, simply delivering data...6 min read
Best PracticesHow to Empower Customers to Enhance Service ExperiencesIn the world of customer support, the challenges faced by service professionals are often overlooked. Demanding customers, high stress environments, and the expectation of immediate...4 min read
Best PracticesThe Importance of Transparency in CX and EXTrust is the cornerstone of any successful organization. But in the digital era it is also increasingly hard to define and manage. Skepticism is the...6 min read
Best PracticesCreate an Executive Summary that Does MoreTeamwork in enterprise and SMB commercial entities alike relies on exceptional project management that guides leaders to effectively plan, manage, and execute the tasks at...6 min read
Best PracticesWhy (Truly) Data-Driven Businesses Are Winning“Data-driven business” is no longer an aspirational buzzword but a widespread reality, and the results are beyond anyone’s expectations. Customer acquisition and retention are at...