Ruma Malia
Ruma Malia's Articles
4 min read
Best PracticesThe Art of Resource(ful) Management: How to Get More Done with LessEven as investments in talent and technology resources grow, effective resource management is a top priority in 2024. Caught between driving growth and minimizing operational ...4 min read
Customer ExperienceCritical Thinking: The Skill Gap That’s Hurting CXFor years, Ben's company enjoyed high customer retention. His team regularly received feedback praising their value-led service, practical advice, and innovative thinking. But when the ...4 min read
Consulting4 Reasons Why Clients Want You to Drive Project ManagementProject management consultant Joe was in for a pleasant surprise. Although they'd recently been making major investments in AI and automation, one of his long-standing ...5 min read
Best PracticesHow to Lose a Client in 10 Days: A Project Manager’s GuideAmbar was the most diligent project manager at an IT consultancy... until her company deployed an AI-led approach to project management. No, her role wasn’t ...4 min read
Employee EngagementNot Rocket Science: Why Professional Development Keeps DevelopingThe plot around successful AI adoption only thickens as we progress further into 2024. While most leaders link it to a positive impact on performance, ...5 min read
Employee Engagement3 Reasons Why You Need a Continuous Learning Strategy for High Employee EngagementWhen business-school graduate Myra turned down an attractive offer for a remote role at a major international tech firm, the firm’s recruiter was baffled. What ...4 min read
Employee EngagementTalent + Tech: Optimizing Employee ExperienceAt the start of the year, HR specialist Jack was upbeat. His team had put together a tool-led productivity and performance plan for every employee ...4 min read
Customer ExperienceCan AI Play an Authentic Role in Elevating CX for HR Teams?Even as you plan your talent management strategy for FY 2024, you already know this: While the general recruitment outlook remains positive, we probably won't ...4 min read
ConsultingWhat AI and Tech Hold for the Future of Consulting TalentGetting hired by a consulting firm, especially the Big 4, was a dream for most management graduates until a few years ago. But as aggressive ...5 min read
ConsultingAI and Tech in Consulting: Transforming CXLooking ahead always makes us reflect on the past, and consultant Cathy is heading into the new year with a sense that consulting has changed ...