Gordon Polovin
With an MBA from the University of the Witwatersrand in South Africa and work with clients and industries in the UK, Europe, Canada, and the US, Gordon's range of experiences make him well suited for the diverse topics and compelling conversations that Sogolytics clients value. Learn more about Gordon on his website.
Gordon Polovin's Articles
8 min read
Customer ExperienceHow to Improve NPS: 10 Tips That Can Make All the DifferenceIt's Friday afternoon, but Jayne is not feeling the Friday vibes. Instead, she's feeling dread: It's time for her weekly email to the CEO reporting ...8 min read
Customer ExperienceCX in 2024: 10 Ways AI Will Make a DifferenceWith or without AI, customer experience decides whether your brand has "loyalty power" or will end up in the graveyard of dead ones. Why? Enriched ...7 min read
Best PracticesSurprise: Fun Survey Questions Get More Responses!We'll say it up front: Fun survey questions are not for everyone or every circumstance. However, fun questions can be exceptionally useful for uncovering people's ...9 min read
Employee EngagementThe 4 Essential Elements of Employee Experience Design (EXD)Today's employees spend more time interacting with work affairs, peers, and managers than with friends and family. Thus, the workplace is an integral component of ...9 min read
Employee EngagementMeasuring and Boosting New Hire Time to ProductivityEvaluating how long it will take your new hires to become productive is frequently a guessing game. It's a complex arena that depends on variances ...6 min read
Employee EngagementUnderstanding Time to Fill vs. Time to Hire: Key Metrics and Calculation MethodsIn a world full of metrics, it can be overwhelming to measure what matters. Doesn't everything matter? In the realm of hiring and onboarding, what ...8 min read
Customer ExperienceHow to Elevate Customer Experience in the Holiday SeasonWhile there are plenty of holidays throughout the year, for many of us "the holiday season" immediately brings Christmas to mind. It's no surprise, then, ...7 min read
Best PracticesIs the Holiday Season an Opportunity to Enrich the Employee Experience?At this point, it's getting a bit late for new year resolutions, right? For many, "the holidays" refers to the November to January period that ...6 min read
Customer ExperienceIs Digital Banking Really Boosting Customer Experience?The future of successful banking depends on delivering memorable customer experiences and creating lasting customer loyalty. To achieve these lofty goals today, banking strategists must ...6 min read
Financial Services2024 Bank Technology Trends That Tighten Customer Asset Protections and IDsWith a new year underway, a key question echoes across the financial industry: Is technology making banking safer or more dangerous? Depending on who's wielding ...